DanskTerms and conditions for Trio Nordic ApS
Trio Nordic ApS
Marielundvej 46K
2730 Herlev
TEL: +45 32164747
CVR: 36493364
Payment
Trio Nordic ApS accepts online payments with Visa/Dankort, Visa, Mastercard, Mobilepay Online.
Payment will only be charged to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
Trio Nordic ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.
Trio Nordic ApS’s own website also uses encryption with SSL protocol.
Delivery
The delivery time for your order is 1-2 days.
Trio Nordic ApS ships goods with the following: GLS – Business
Freight is calculated by weight.
You will be able to choose between having the parcel sent “undelivered” or “delivered”.
You will always receive a track and trace number. so you can track your parcel from our warehouse to your home.
Right of withdrawal
You can return goods bought on the website within 14 days unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
You are responsible for any return costs.
Any request for withdrawal must be notified to us no later than 14 days after delivery and must reach us no later than 14 days after we have been informed of your withdrawal.
Any request to exercise the right of withdrawal must be sent by e-mail to sales@trionordic.dk. The notification must clearly indicate your wish to use the right of withdrawal.
Condition of goods on return
You are liable for any deterioration in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means that you can try the product in the same way as if you were shopping in a physical shop.
If the goods have been tested beyond what is described above, they are considered second-hand and of reduced value. This means that if you cancel your purchase, you will get a small part or none of the purchase amount back. It is up to Trio Nordic ApS to assess the condition of the goods.
Right to complain
Products are covered by a 2-year warranty in accordance with the Danish Sale of Goods Act. The right of complaint applies to all defects in software, material and workmanship.
Complaints regarding errors and defects must be notified to Trio Nordic ApS in a reasonable time after receipt of the goods. Here, max. two months is considered reasonable time, unless otherwise agreed.We will refund reasonable shipping costs.
The warranty is void in the event of incorrect or unusual operation of the product.
Trio Nordic ApS covers the return costs to a reasonable extent.
In case of return, contact the company:
Trio Nordic ApS
Marielundvej 46K
2730 Herlev
TEL: +45 32164747
Complaints will not be accepted if they are sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others, it is only registered in our customer file. You can have your data deleted at any time.
In order for you to enter into an agreement with Trio Nordic ApS, we need the following information:
. Name
. Address
. Telephone number
. E-mail address
We register your personal data for the purpose of delivering the goods to you.
The personal data is registered with Trio Nordic ApS and stored for up to five years, after which the data is deleted.
When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what data is being collected and why.
The director and employees of Trio Nordic ApS have access to the information registered about you.
The data controller in Trio Nordic ApS is Somer Kirkan
We do not store and transmit customer data in encrypted form.
As registered with Trio Nordic ApS, you always have the right to object to the registration. You also have the right to know what data is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to sales@trionordic.dk.
Cookies
On https://trionordic.dk cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time. How to delete your cookies on Webshop Cookies and Privacy Policy
Log statistics
We use log statistics on https://trionordic.dk, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are used only for the purpose of optimizing Trio Nordic ApS’s website.
Remedies
Complaints about products can be sent to
The Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the European Commission’s online complaints platform.
ec.europa.eu
If you have a complaint, please provide our email address: sales@trionordic.dk and the website where you bought the product.